Yuseff Kassem Rodriguez

Conceptualized and managed the data architecture and technology projects for the skills and customer success learning organization, building and maintaining strong stakeholder relationships to understand data needs, use cases, and challenges while proposing and delivering effective solutions. Additionally, led the full Software Development Lifecycle (SDLC), including technical design, implementation, and operations, for the skills management process of client-facing roles (Customer Success) at SAP.

• Developed a web application to scale access to the skills database and provide personalized learning recommendations for 20,000 employees.
• Designed and implemented analytics and insights solutions using HANA Cloud Database and SAP Analytics Cloud.
• Managed and iterated the app's SDLC for five years, delivering biannual releases with new features, improvements, migrations, and user enablement materials.
• Administered and maintained SAP HANA databases (2 on-premises, 3 cloud), each optimized for specific purposes such as applications, data ingestion, or analytics.
• Automated key data processes by developing lightweight web apps for learning and skills management, prioritizing data privacy and security.
• Architected ETLs, data ingestion pipelines, and CRUD backends using technologies like UI5, ODATA, APIs, SQL, Python, and Node.js, reducing Excel dependency, minimizing errors and delivering daily automated updates to the business.
• Managed SAP BTP infrastructure, integrating external systems and utilizing essential SAP BTP services to host applications and ETL processes for corporate data ingestion and provisioning.
• Led and mentored a team of developers and data analysts, fostering the technical and professional growth of 10 young professionals in Skills management, Customer Success and SAP solutions and technologies.

During my tenure at LATAM Chubb Insurances as part of a campaign of Globaltek Development, I have undertaken diverse roles in the IT area. My responsibilities included regional IT administration, providing technical support for a BPM system used in insurance claims, and conducting quality analysis of various frontend and backend systems used in the region. Additionally, I had the privilege of collaborating in a multicultural environment, working with teams across India, Brazil, USA, Colombia and the UK.